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Secure client portal

RTG Command

Command center

Overview

Live operations

Service posture is monitored across tickets, endpoints, agents, and client sites.

Open tickets 42 8 waiting on client
Endpoints online 286 90% fleet availability
Patch compliance 94% 16 devices pending
SLA risk 5 2 critical escalations

Location

Endpoint inventory

0 devices

Network health

Endpoint bandwidth mesh

Calculating

Network design advisor

Discovery-driven improvements

Review

New discoveries

0 pending

Hybrid collector sources

0 sources

Client contacts

Vendor tracking

Software inventory

Security posture

Backup status

Script library

Execution console

Idle 
Awaiting execution...

Client portal

Service workspace

Submit service requests, review ticket status, open approved articles, and access shared account materials.

Support

Recent tickets

Knowledge

Recommended articles

Shared materials

Approved client documents

Client visible

Billing

Invoices and service plan

Review

Account

Client profile

Ticket volume

SLA breakdown

Operational breakdown

Overview

Interactive report workspace

Filtered view

Security event analysis

Research endpoint, network, scanner, ticket, and audit events before creating incidents or client-facing summaries.

Research controls

Filter normalized security events

0 events

Normalized event feed

Security timeline

Read-only

Investigation queue

Correlation candidates

0 candidates

Platform administration

Manage SLAs, billing readiness, roles, integrations, and compliance controls.

QuoteSheet

Quote workflow workspace

Ready
Commitment tiers 3 Platinum, Silver, and high-risk month-to-month
Approval path Billing review Quote moves from pricing review to billing approval to customer approval.
Policy records 0 Stored for governance after final approval.

Revenue operations

Billing readiness

Access control

Users & roles

Pending access

Invitations

0 pending

Client materials

Documents library

Storage operations

Materials & imaging library

Operational maturity

Advanced service workflows

Connected systems

Integrations

Integration workspace

Integration details

Review

Audit & compliance

Administrative activity

Retention 1 year

Operation detail

Action

Knowledge lifecycle

Create knowledge article

New articles begin as Draft. Submit for review, then publish when approved. Only published client-visible articles appear in the client portal.

Service desk intake

Create ticket

Client portal

Create support ticket

Requester, client, source, SLA, and queue assignment are applied automatically from the portal session.

Required first login review

Acceptable Use Policy

Policy
Client Portal Acceptable Use Policy Review and accept before accessing RTG Command.
Authorized use only Activity is logged Client-scoped access

Permitted Use

RTG Command is provided for authorized client support, service communication, approved document review, ticket updates, and account visibility.

Access Boundaries

Access is limited to the client organization and user account assigned to this login. Users must not attempt to access information, tickets, documents, invoices, systems, or client records outside their approved scope.

Prohibited Activity

Users must not share credentials, upload malicious or unrelated content, misuse support channels, bypass controls, or submit ticket information that is not relevant to a support request.

Logging And Monitoring

RTG may log portal access, ticket actions, document views, IP address, browser details, and acceptance records for security, audit, troubleshooting, and compliance purposes.

Service Terms

Remote support, endpoint data, invoices, documents, and knowledge articles are governed by the applicable service agreement and active client policies. Updated policy versions may require reacceptance.

Acknowledgements required

Ticket update

Add note

Bulk asset intake

Import client details

Expected endpoint columns: client, location, hostname, os, health, patch, manufacturer, model, serial, user, software. Contact and vendor imports support phone, email, role, vendor, category, account, and notes. XLSX files are queued for backend parsing; CSV files are previewed immediately in this prototype.
No file selected.

RTG endpoint collector

Deploy RTG Agent

Select an OS to generate an enrollment command.